Attendance Policy:


The very nature of the Music Together® curriculum is to extend you and your child’s learning experience outside of the classroom.  We know that music learning doesn’t just happen in a once-a-week 45 minute class.  We encourage you to play with your supporting materials that are given to you in the beginning weeks of the session; songbook, CD, access to the Family Music Zone (download code) and the educational information given during class. Tuition includes these items and consequently is not “wasted” even if classes are missed

As with any educational institution (such as preschool/PDO programs, as well as other activities designed toward the early childhood years), we do not refund or prorate tuition once you’ve registered for a session.  We do offer 2 makeups during the 10-week session which must be used during the session in which you are registered – makeups do not transfer.

We offer many opportunities for you and your family to participate in a class setting before registering; therefore, we do not give tuition refunds once the session has begun.

Please note:  we offer 2 makeups as a courtesy; it is up to you to schedule and use those makeups.  We offer over 50 classes during the week – Mon-Sat between 9 and 12 and late afternoons, and at several different locations - if your schedule does not permit you to attend another class during the session, we are unable to refund or prorate tuition, or extend those makeups into the next session.  Makeups must be used during the session in which you are registered.


If your teacher is sick and unable to find a sub, we will do our best to make up this class at the end of session.

We do not to makeup classes due to weather cancelations.  

No refunds or credits given for classes canceled due to natural disasters or events beyond our control; no refunds or credits given for classes not attended by the enrollee or canceled by Twinkle Together due to concern of virus contamination or other health related issues.  Makeups within the current semester will be offered or we will do our best to extend the session.

Weather Policy:

Because the safety of our teachers and families are a top priority, we typically follow DPS when they cancel due to weather, however we do reserve the right to not follow DPS’ decision because we know the weather here in the Rockies can change on a dime!  If we cancel you will hear from us via email, phone, and social media; please make sure we have your correct email, cell phone number and don’t forget to follow us on social media.

If your class doesn't fill:

If the class for which you registered does not fill, you will be asked to move to your second choice, if that is not possible, we will either credit you for another session or refund your tuition.


Make-Up Procedure

We offer 2 make-up classes per session. Twinkle Together, LLC has an on-line Make-up Scheduler. Current session passwords will be provided to you. Once a make-up is scheduled, an email will be sent to you as well as the center director and the teacher of the class. If you are unable to attend your make-up, there is a “Cancellation” option using the Make-up Scheduler. Make-ups must be scheduled at least 24-hours prior to make-up class. Make-ups must be made during the session in which you miss; they are non-transferable to another session. We do not offer refunds or credits if you don't use your make-ups during the session.

Switching Classes

Sometimes families need to switch classes because of schedule changes. We are happy to accommodate under these following guidelines:

• The class in which you want to switch has space (we have guidelines to which we must adhere regarding class size).

• If you are not able to continue in your regularly scheduled class we will offer a partial credit toward an upcoming session (please note we will only offer credit through the 5th week of class - after that we cannot offer a credit)


Families currently in a session are given priority registration for the next session (excluding summer). Our priority registration period also gives current families needing to transfer an opportunity to do so. Once priority registration is over new families are allowed to register. 

Registration is not considered complete without receipt of registration form and tuition and registration fee for new families. 

Siblings 9 months and under are free with a registered older sibling at the time of registration.

If you are bringing a child that is not a sibling, you must register separately and pay the full tuition, regardless of age. In the case of a nanny share, the same applies; both children must be registered separately and pay the full tuition. If the nanny has a child of her/his own, the same policy applies; the child music be registered separately and pay the full tuition even if the child is under 9 months.


Email is our primary means of communication with our families.  Please add admin@twinkletogether.com to your address book to ensure receipt of our emails.  

Classroom Etiquette

Please do not bring food or toys into the classroom. Bringing food is a potential safety hazard if another child has specific allergies. Bringing toys into the classroom is a distraction and can take away from the music making activities. We appreciate your handling of this before coming into the classroom.

We know that it is hard to get out of house sometimes; however, ritual is an important aspect of Music Together, so please try to arrive on time to class.

We encourage and ask parents to save conversations till after class as it is distracting, unmusical and sometimes rude if the teacher is trying to lead the class in an activity.

For the sake of the learning environment, as well as, the privacy of our families, pictures and videos are not allowed during class time.  You are welcome to stay late and have a photo-op at that time.

Health Policy:

COVID-19 Health Practices

Runny Noses - It is incorrect to assume a clear runny nose is OK and green is not. The color of the runny nose does not help you determine how contagious a child is. It is more reliable to make a judgment call by the way the child is acting.
If your child has slept poorly and is acting tired and grouchy along with the runny nose, assume he is sick enough to stay home. If the runny nose is a week old and your child is acting playful and active, she is likely healthy enough to attend. If your child's nose is runny enough that the mucus is being wiped on sleeves/classroom equipment it is best to keep him at home!
Some children can have consistently runny noses of any color for weeks or months, often caused by allergies, and should not be contagious. Please check with that child's mother or your teacher if you are concerned about a child with a consistently runny nose in your class.

Coughs - A child with a frequent deep moist cough should stay home, especially if he is too young to cover his own mouth when he coughs. An occasional cough in an otherwise healthy-appearing energetic child is of no more concern than the cold that causes it.

Antibiotics - Even if your child has been put on antibiotics, this does not make their cold any less contagious. While ear infections are not contagious, the colds that lead to them are. If your child has a severe cough, fever, or is not feeling well, please stay home until she feels better.
Most viruses take at least 48 hours to incubate. Therefore if you or your child comes down with a cold or fever the day after your class, chances are you did NOT catch the virus in our Music Together class.
Germs can be airborne OR carried on clothes as well as passed through hand to hand contact. Another member in the family could bring home a germ from the office or grocery store on their hands, they may develop minimal symptoms because their adult immune system is more developed and yet they can pass this on to a child who may have more severe symptoms days later.

Fevers - Please keep your child at home until it has been over 24 hrs since her last fever without the assistance of fever reducer medicines. Your child is the most contagious during the time she is feverish.

People are often contagious 24hrs before showing any symptoms. Therefore a child who appeared perfectly healthy in class could come down with a fever two hours later and may have unwittingly exposed the class. This is unavoidable, obviously.

In summary; there is going to be exposure to germs no matter how careful anyone is or what the policies are. Any communal activity, story time at library, playgroup, new moms group, church etc. all lays us open to catching germs. Indeed, humans need to be exposed to germs to develop their immune systems.
As an important line of defense for you and your child, please wash your hands and those of your child before and after class.

If you are not sure if your child is contagious or not, please err on the side of caution and schedule a makeup and stay at home.